Privacy Policy

Privacy Policy

Effective Date: 1st January 2025

Bharat Gaon Agrisustain India Private Limited ("GAON NASP", "we", "us", or "our") operates the website gaonnasp.in and the GAON NASP mobile application (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, phone number, email address, date of birth, gender, Aadhaar number (for KYC verification of farmers), postal address, and bank account details for payment processing.
• Farm-Related Information: Land details, crop data, livestock information, farmer ID number, and center registration details.
• Transaction Data: Purchase history, sale records, wallet transactions, commission records, and payment information.
• Device Information: IP address, browser type, operating system, and device identifiers when you access our Platform.
• Location Data: GPS coordinates (with your consent) for delivery services and nearest center identification.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our agricultural marketplace services
• Process transactions, orders, and payments between farmers, VLEs, and buyers
• Verify farmer identity and manage KYC processes
• Send transaction confirmations, order updates, and service notifications
• Facilitate communication between buyers, sellers, and delivery partners
• Generate reports and analytics to improve our services
• Comply with legal obligations and regulatory requirements

3. Data Storage and Security

Your data is stored on secure servers within India. We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive information like bank details and Aadhaar
• Role-based access controls limiting data visibility
• Regular security audits and vulnerability assessments

4. Data Sharing

We do not sell your personal information. We may share information with:

• Service Partners: Payment gateways (Razorpay), delivery partners, and VLE centers for order fulfilment
• Government Authorities: When required by law or for regulatory compliance
• Aggregated Data: Non-identifiable aggregated data for agricultural research and market analysis

5. Your Rights

You have the right to:

• Access and download your personal data
• Correct inaccurate information in your profile
• Request deletion of your account and associated data
• Opt-out of marketing communications
• Withdraw consent for data processing

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Transaction records are retained for 7 years as per Indian tax and accounting regulations.

7. Contact Us

For privacy-related queries, contact our Data Protection Officer:

Email: privacy@gaonnasp.in
Phone: +91-XXXXXXXXXX
Address: Gaya, Bihar, India

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Platform constitutes acceptance of the revised policy.